At Leopard Lounge Hair & Beauty, we value your privacy and are committed to handling your personal information responsibly and transparently.This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact our salon or book our hair and beauty services.

Website: https://leopardlounge.co.uk/

1. Who We Are

Leopard Lounge Hair & Beauty is a hair and beauty salon based in Hillingdon, United Kingdom.

For personal information that we collect and manage in connection with our salon services, we act as a data controller.

Business Name: Leopard Lounge Hair & Beauty
Website: https://leopardlounge.co.uk/
Telephone: 01895 231 399
Privacy Enquiries: [Insert salon contact email]Business Address: [Insert full registered or trading address]

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

  • Personal Details: Your name, email address and telephone number.

  • Appointment Information: Your selected treatments, preferred appointment dates, times and stylist or therapist.

  • Service History: Information about your previous appointments and treatments.

  • Contact Information: Messages, enquiries and feedback submitted through our website.

  • Technical Information: Information such as your IP address, browser type, device information and website usage data.

  • Treatment Information: Relevant allergies, sensitivities or health-related information where necessary to provide a safe treatment.

We aim to collect only the information reasonably necessary for the relevant purpose.

3. How We Use Your Information

We may use your personal information to:

  • Manage, confirm, reschedule or cancel appointments.

  • Provide hair and beauty treatments.

  • Respond to questions and customer enquiries.

  • Communicate important information about your bookings.

  • Maintain relevant customer and treatment records.

  • Improve our website and customer experience.

  • Protect our website and booking systems against misuse.

  • Meet applicable legal and regulatory obligations.

  • Send promotional communications where permitted by law.

We do not use your personal information for unrelated purposes without an appropriate lawful basis.

4. Our Legal Basis for Processing

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the circumstances, we may rely on:

Contract: To arrange and provide the services you request, including managing appointments.

Legitimate Interests: To respond to enquiries, maintain business records, improve our services and protect our systems, where our interests are not overridden by your rights.

Legal Obligation: To comply with applicable legal, accounting and regulatory requirements.

Consent: Where consent is required, including certain marketing communications, optional cookies or the processing of sensitive treatment information.

Where we collect health-related information, we will identify and apply an appropriate additional legal condition for processing special category data.

You may withdraw consent at any time where consent is our lawful basis.

5. Online Bookings and Treatwell

Leopard Lounge Hair & Beauty may offer appointment booking through our website and through Treatwell.

When you book an appointment, relevant personal information may be processed to arrange your treatment, manage staff availability and communicate booking details.

If you make a booking through Treatwell, your information will also be handled in accordance with Treatwell’s own privacy information and its applicable arrangements with our salon.

You can review Treatwell’s Privacy Policy at:

https://www.treatwell.co.uk/info/privacy-policy/

Where booking systems are connected, relevant appointment information may be exchanged to manage availability and help prevent overlapping bookings.

6. Contact Forms and Enquiries

When you submit an enquiry through our website, we use the information provided to respond to your message and assist with your request.

Please avoid including unnecessary sensitive personal information in general contact forms.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, protect forms and understand website performance.

Cookies may include:

  • Essential Cookies: Required for core website functions and security.

  • Preference Cookies: Used to remember certain website settings.

  • Analytics Cookies: Used to understand website usage, where enabled.

  • Third-Party Cookies: Potentially used by embedded booking tools or other external services.

Where required by law, we will request your consent before setting non-essential cookies.

You can manage cookies through your browser settings and any cookie preference controls available on our website.

8. Sharing Your Personal Information

We may share relevant information with trusted service providers where necessary to operate our business, including:

  • Appointment and salon management platforms.

  • Website hosting and technical support providers.

  • Email and communication service providers.

  • Analytics or website performance providers, where used.

  • Professional advisers or public authorities where legally required.

We expect service providers acting on our behalf to protect personal information and process it only as authorised.

We do not sell customer personal information.

9. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.

These measures may include appropriate access controls, secure website connections, system maintenance and restricted staff access to customer records.

However, no online transmission or storage system can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing salon services, maintaining appropriate customer records and meeting legal obligations.

Retention periods depend on the type of information, its purpose, applicable legal requirements and any relevant disputes or claims.

When information is no longer required, we will take appropriate steps to delete or anonymise it securely.

11. Your Data Protection Rights

Subject to applicable UK data protection law, you may have the right to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of your information in certain circumstances.

  • Request restriction of certain processing activities.

  • Object to processing based on legitimate interests.

  • Request transfer of eligible personal information.

  • Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details provided in this Privacy Policy.

We may need to verify your identity before responding to a request.

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

12. Marketing Communications

Where permitted by law, we may send information about salon services, special offers or relevant updates.

You can opt out of marketing communications at any time by following the unsubscribe instructions, where provided, or by contacting us directly.

Opting out of marketing will not prevent us from sending necessary communications about your appointments.

13. Third-Party Websites

Our website may contain links to third-party websites, including external booking platforms and social media services.

We are not responsible for the privacy practices of independent third-party websites. We encourage you to review their privacy policies before providing personal information.

14. International Data Transfers

Some service providers may process or store personal information outside the United Kingdom.

Where international transfers occur, we will ensure that an appropriate transfer mechanism or safeguard is in place, as required by applicable data protection law.

15. Children’s Privacy

Our website and salon services are not specifically directed at children.

Where a service involves a child, we will handle personal information in accordance with applicable legal requirements and obtain parental or guardian involvement where appropriate.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality or legal requirements.

Any updates will be published on this page, together with a revised last-updated date.

17. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Leopard Lounge Hair & Beauty
173 Ryefield Avenue, Hillingdon, UB10 9DA
Phone: +44 18952 31399
Email: [email protected]
Website: https://leopardlounge.co.uk/