Terms and Conditions

Welcome to Leopard Lounge Hair & Beauty. These Terms & Conditions outline the terms governing the use of our website, appointment bookings and salon services.

By using our website or booking an appointment with us, you acknowledge these Terms & Conditions. Nothing in these terms affects your statutory consumer rights.

1. About Us

Leopard Lounge Hair & Beauty is a hair and beauty salon based in Hillingdon, United Kingdom, offering a range of professional hair and beauty treatments.

Leopard Lounge Hair & Beauty
173 Ryefield Avenue, Hillingdon, UB10 9DA
Phone: +44 18952 31399
Email: [email protected]
Website: https://leopardlounge.co.uk/

2. Appointments and Bookings

Appointments may be made through our website, by telephone, in person or through an authorised third-party booking platform such as Treatwell.

When booking an appointment, customers are responsible for providing accurate contact information and selecting the appropriate treatment.

Appointments are subject to staff availability, treatment suitability and any applicable booking requirements.

Where an online booking is confirmed automatically, customers will receive confirmation through the relevant booking system, subject to successful delivery of the notification.

We reserve the right to contact customers to clarify appointment details or resolve scheduling issues.

3. Cancellations and Rescheduling

We understand that plans can change. If you need to cancel or reschedule an appointment, please contact us as early as possible.

Cancellation Notice: [Insert salon’s cancellation notice period, e.g. 24 or 48 hours]

Any applicable cancellation charges, deposit conditions or rescheduling restrictions will be communicated at the time of booking.

Bookings made through Treatwell may be subject to the cancellation and rescheduling conditions displayed on that platform.

Nothing in this section limits any cancellation or refund rights that apply under UK consumer law.

4. Late Arrivals and Missed Appointments

We kindly ask customers to arrive on time for their scheduled appointments.

If you arrive late, we may need to shorten, reschedule or cancel your treatment depending on staff availability and the time required to perform the service safely.

If you are unable to attend your appointment, please notify us as soon as possible.

Any no-show charges will apply only where they have been clearly communicated and agreed to as part of the booking conditions and are legally enforceable.

5. Prices and Payments

Treatment prices may vary depending on the service, hair length, treatment complexity, product requirements and other relevant factors.

Prices displayed on our website or third-party booking platforms are subject to the descriptions and conditions shown at the time of booking.

Where a treatment requires additional work or products, we will explain any additional charges and seek your agreement before proceeding.

Payment is normally made at the salon following your treatment, unless otherwise stated during booking.

Any deposits or advance payments, where applicable, will be subject to the terms disclosed before payment.

6. Consultations and Treatment Suitability

Certain treatments may require a consultation before an appointment can be confirmed or performed.

Our team may recommend an alternative treatment or decline to carry out a service where we reasonably believe it would be unsuitable or unsafe.

Customers are encouraged to provide accurate information about relevant allergies, sensitivities, previous treatments and other circumstances that could affect treatment suitability.

We may recommend a patch test or other preliminary assessment where appropriate.

7. Patch Testing

Some hair colouring, tinting and beauty treatments may require a patch test or consultation before the service.

Where a patch test is required, it must be completed within the timeframe specified by the salon or applicable product guidance.

If the necessary test has not been completed, we may be unable to proceed with the treatment.

A patch test does not guarantee that an allergic reaction will not occur.

8. Treatment Results

Our team aims to provide professional services with reasonable care and skill.

Results may vary depending on individual hair or skin characteristics, previous treatments, product suitability and aftercare.

Where relevant, our team may discuss realistic expectations and recommend suitable aftercare.

We cannot guarantee an identical result for every customer, but this does not affect our legal obligations to provide services with reasonable care and skill.

9. Customer Health and Safety

For your safety, please inform your stylist or therapist about relevant allergies, sensitivities, medical considerations or previous adverse reactions that may affect your chosen treatment.

We may postpone or decline a treatment where reasonably necessary to protect customer or staff safety.

If you experience an unexpected reaction during a treatment, please inform your stylist or therapist immediately.

10. Complaints and Customer Satisfaction

Your satisfaction is important to us.

If you have a concern about a treatment or your experience at Leopard Lounge Hair & Beauty, please contact the salon as soon as reasonably possible.

We will review your concerns and seek to resolve them fairly.

Where a service does not meet the standards required by applicable consumer law, you may be entitled to an appropriate remedy, including repeat performance or a price reduction in relevant circumstances.

Nothing in these Terms & Conditions excludes or restricts your statutory rights.

11. Treatwell and Third-Party Bookings

Leopard Lounge Hair & Beauty may accept appointments through Treatwell or other authorised booking platforms.

When booking through a third-party platform, customers should review the relevant booking terms, payment conditions, cancellation rules and privacy information presented by that provider.

Certain booking changes, refunds or cancellations may need to be processed through the platform used for the original booking.

Where third-party terms conflict with mandatory consumer rights, applicable law will prevail.

12. Website Use

Our website is intended to provide information about our salon, treatments and appointment options.

By using the website, you agree not to:

Use the website for unlawful or fraudulent purposes.
Attempt to gain unauthorised access to website systems.
Interfere with the website’s security or functionality.
Submit misleading, abusive or malicious content through our forms.
Copy or commercially exploit website content without appropriate permission.

We may update, suspend or modify website functionality when reasonably necessary.

13. Website Information

We aim to keep our website content accurate and up to date.

However, treatment descriptions, availability, prices and other information may change.

We encourage customers to confirm important treatment details and prices before proceeding.

14. Intellectual Property

Unless otherwise stated, the website’s original text, branding, graphics, photographs and design elements are owned by or licensed to Leopard Lounge Hair & Beauty.

These materials may not be reproduced or used commercially without appropriate permission, except where permitted by law.

15. Personal Information and Privacy

We handle personal information in accordance with applicable UK data protection legislation.

Information submitted through contact forms and booking systems may be used to respond to enquiries, manage appointments and provide salon services.

For more information, please read our Privacy Policy:

https://leopardlounge.co.uk/privacy-policy/

16. Liability

We are responsible for losses caused by our breach of these terms or failure to exercise reasonable care and skill where liability arises under applicable law.

We are not responsible for losses that are not legally attributable to us.

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.

17. Changes to Appointments or Services

Occasionally, we may need to change an appointment because of staff illness, unexpected circumstances, equipment issues or other operational reasons.

Where possible, we will contact affected customers promptly and offer suitable alternatives.

Any refunds or other remedies will be handled in accordance with applicable law and the agreed booking conditions.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, business practices or legal requirements.

Updated terms will be published on this page with a revised last-updated date.

Changes will not retrospectively remove rights that customers have already acquired under an existing agreement.

19. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in this section removes any mandatory legal protections or rights available to consumers.

20. Contact Us

If you have any questions about these Terms & Conditions, appointments or salon services, please contact us.